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Get Your Smile Back on Track

With SmileDirectClub discontinuing aligner treatment, many individuals are feeling stranded in the midst of their smile transformation. As Canada's largest Orthodontic network, it’s our mission to bring confident smiles to Canadians. We are looking to make the treatment transition easier for SmileDirectClub patients.


If you have encountered challenges with your clear aligner treatment from SmileDirectClub, we are here to provide support and guide you through the next steps to keep your smile journey on track! 


Whether you are looking for resources to help with simple questions, or want to connect our Orthodontic experts, we have solutions designed specifically for you. We offer options for virtually-guided treatment by an Orthodontist to continue treatment with your current aligners, or start a treatment plan with new aligners. Currently available in Ontario. Limited time offer $100 Consultation Fee will be waived for the month of February.


Save $500 off your treatment when you present your SDC contract.*

Book a Virtual Consultation or Call Us Today at: 877-252-1125

Book a Virtual Consultation

Solutions for SmileDirectClub Patients

Continue Your Smile Journey

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Free Resource Library

Access our free self-help materials below. This resource library is designed to help you find solutions for basic questions, troubleshoot common issues and keep your smile transformation progressing smoothly. 

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Schedule a Virtual Appointment

Schedule a virtual appointment with our team of experts who will assess your situation and provide the best options to continue your treatment. Limited introductory offer, $100 Consultation Fee will be waived for the month of February.

Book a Virtual Appointment or call 877-252-1125 to book today.

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Continue Your Smile Journey

Treatment options may include continuing with your current aligners, receiving new aligners and continuing virtually with docbraces, or we would be happy to welcome you with in-clinic comprehensive treatment at one of our 60 locations across Canada.

Book a Virtual Consultation

At docbraces, we are committed to patient affordability. We believe your smile should be on your terms, and offer a choice of down payments and financing options for orthodontic treatment. Ask about our flexible payment plans on your virtual consult!

Book Now

Self-Help Resources

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My aligners are broken! What can I do?

Yikes! Accidents happen - we get it! Breaking a set of aligners is never a fun experience! Fortunately, there are steps you can take to get back on track:

  • Use Your Previous Set of Aligners - or Advance to Your Next Set: To maintain tooth movement/positioning - moving forward to your next set of aligners (and using your chewies diligently!) is often just fine! If the next set is too difficult to insert, or causes pain/discomfort, you can insert your previous set of aligners, and reach out to our team for additional support.

  • Contact Our Team: Schedule a free virtual visit with our team, to determine the appropriate next steps for your care! We have options to get you back on track.

I lost my aligner(s) - what should I do next?

Losing a set of aligners is never a fun experience! Fortunately, there are steps you can take!

  • Use Your Previous Set of Aligners - or Advance to Your Next Set: To maintain tooth movement/positioning - moving forward to your next set of aligners (and using your chewies diligently!) is often just fine! If the next set is too difficult to insert, or causes pain/discomfort, you can insert your previous set of aligners, and reach out to our team for additional support.

  • Contact Our Team: Schedule a free virtual visit with our team, to determine the appropriate next steps for your care! We have options to get you back on track.

How do I clean and maintain my aligners?

Proper cleaning and maintenance are essential for the success of your aligner treatment. Follow these steps:

  • Daily Cleaning: Clean your aligners daily using a soft toothbrush and a mild, clear, anti-bacterial soap. Gently brush both the inside and outside surfaces to remove any plaque or debris.

  • Avoid Hot Water: Do not use hot water to clean your aligners, as it can cause them to warp. Stick to lukewarm water for rinsing.

  • Remove Before Eating: Always remove your aligners before eating. This prevents food particles from getting trapped and helps maintain the clarity of your aligners.

  • Brush Before Reinserting: Brush your teeth before reinserting aligners to maintain good oral hygiene and prevent staining.

My aligners aren’t fitting correctly - is there anything I can do?

If you notice that your aligners are not fitting properly, follow these steps:

  • Gently Reseat or Reinsert: Try gently reinserting the aligners, and using “chewies” to ensure the aligners are fitting well over your teeth. Don’t have chews? Roll some paper towel as thick as your pinky finger. Now you can bite down on it so that there are no air gaps between your aligners and teeth. Discard the paper towel roll after use.

  • Wear Your Aligners for 22 Hours Daily - The best way to keep your treatment “on track” is by wearing your aligners consistently!

  • Contact Our Team: If you’ve been using your chewies, and wearing your aligners, but they’re still not fitting well, it’s important to get some support. Schedule a free virtual visit with our team, to determine the appropriate next steps for your care! We have options to get you back on track.

How should I handle aligner edges that feel sharp or uncomfortable against my gums?

If you notice sharp edges on your aligners, follow these steps to manage the situation:

  • Smooth Edges Gently: Use a soft emery board or nail file to gently smooth any rough or sharp edges on your aligners. Be cautious not to overdo it, and focus only on the problematic areas. Carefully use a new, clean nail file to shave down these edges just a little bit at a time. Put your aligners back in to check your progress, and shave down more as needed if you still feel irritation. Make sure to use caution when filing down these spots. Shaving down too much has the potential to distort or warp the shape of your aligners and affect the accuracy of your treatment plan.

  • Orthodontic Wax: Apply orthodontic wax (this can often be picked up at Shoppers Drug Mart - or may have been included in your initial welcome package from SDC) to any rough edges on your aligners that may be causing irritation. This can create a protective barrier between the aligner and your gums.

  • Saltwater Rinse: Rinse your mouth with a solution of warm water and salt. This can help soothe irritated gums. Mix about half a teaspoon of salt in a glass of warm water and swish it around your mouth.

If the edges remain uncomfortable or if you're unsure about filing them yourself, please consider scheduling a free virtual visit with our team! We would be happy to advise you on the best course of action and address any concerns you may have.


My aligners are rubbing my gums and causing sensitivity. What can I do?

If you're experiencing gum irritation due to your aligners, try these steps to find relief:

  • Orthodontic Wax: Apply orthodontic wax (this can often be picked up at Shoppers Drug Mart - or may have been included in your initial welcome package from SDC) to any rough edges on your aligners that may be causing irritation. This can create a protective barrier between the aligner and your gums.

  • Saltwater Rinse: Rinse your mouth with a solution of warm water and salt. This can help soothe irritated gums. Mix about half a teaspoon of salt in a glass of warm water and swish it around your mouth.

I’m experiencing some pain/discomfort when I wear my aligners/change my aligners. Is there anything I can do?

It's not uncommon to experience some discomfort with new aligners. To ease any discomfort, give these a try:

  • Cold Compress: Apply a cold compress to the affected area to reduce inflammation and numb the discomfort.

  • Over-the-Counter Pain Relievers: Over-the-counter pain relievers, such as ibuprofen or acetaminophen, can help manage pain. Follow the recommended dosage on the packaging.

  • Soft Diet: Stick to a soft diet, especially during the initial days of each new aligner set. Avoid hard or crunchy foods that may exacerbate discomfort.

Remember, mild discomfort is expected as your teeth adjust to the new aligners. However, if the pain is persistent or severe, please consider scheduling a free virtual visit with our team, to determine the appropriate next steps for your care!

I am looking for doctor support with my treatment, now that Smile Direct Club is bankrupt. Can you help?
Absolutely - docbraces is here to help get your treatment back on track, with expert doctors, and affordable payment options to fit your budget. Get started by scheduling a call with our team to chat about how we can help!

Why docbraces?

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Expert Support:

Begin your journey with a free virtual consultation with our experienced orthodontic team. We'll assess your current situation, discuss your concerns, and tailor a treatment completion plan that suits your unique needs and goals.

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Personalized Treatment:

At docbraces, we believe in personalized care. Your treatment plan will be created to address your specific concerns and align with your smile goals.

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Flexible Options:

Unlike purely virtual models, docbraces offers the advantage of in-person support when you need it. With infrequent, mostly virtual appointments - but “always there” support from our local clinics - you get the support you need, anytime.

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Affordable Packages:

We understand the financial aspects of orthodontic care, and the investments you’ve already made. Explore our affordable payment packages to make your journey with docbraces not only effective but also budget.

Need help understanding your next steps?

Book a virtual consultation with our orthodontic team or call us today at 877-252-1125. We'll assess your situation and provide the best options to continue your treatment.


Please note: Virtual consultations require an $100 fee to book. Limited introductory offer, $100 Consultation Fee will be waived for the month of February.

Book a Virtual Consultation

*$500 off full contract price of a new treatment. New contracts only. Patients must provide their current SmileDirectClub contract to be eligible. This offer applies to ON, NB, MB, and NS. For other provinces, please book a virtual consultation or contact the clinic directly for pricing. Cannot be combined with other offers. If a patient is not ready for treatment yet, this discount cannot be applied.